Cancel/Change Order
Last updated: September 2026
At Haboki, we understand that customers may occasionally need to update or cancel an order after checkout. We work to process orders efficiently so they can be prepared and shipped as quickly as possible. This Cancel / Change Order Policy explains how order changes, cancellations, address updates, refunds, and replacement requests are handled.
Because orders move through processing shortly after purchase, customers should contact our support team as soon as possible if they need assistance with an order modification.
Order Changes
We understand that customers may need to make adjustments after placing an order. Order changes may include requests such as updating product details, changing a size, modifying product selections, or correcting customer information.
Requests for order changes must be submitted as soon as possible after the order is placed. Our team will review the request and determine whether the order can still be updated before processing begins.
Order changes may be possible when the order has not yet entered preparation or shipment processing. Once an order has moved forward in our fulfillment process, changes may no longer be available.
Examples of changes that may be requested include:
- Changing product size when available.
- Updating customer contact details.
- Correcting minor order information before processing.
- Reviewing product selection concerns before shipment.
We cannot guarantee that every requested change can be completed. Processing speed, inventory availability, and shipment status may affect whether modifications are possible.
Cancellation Window
Customers may request an order cancellation as soon as possible after completing checkout. Cancellation requests are reviewed based on the current status of the order.
Orders requested for cancellation before processing begins may be eligible for cancellation. If the cancellation is approved, payment will be refunded according to our refund processing procedures.
To request a cancellation, customers should contact our support team with:
- Order number.
- Customer name.
- Email address used during checkout.
- Reason for the cancellation request.
Submitting a cancellation request does not automatically cancel an order. Our team must confirm whether the order is still eligible for cancellation.
Processed Orders
Once an order has entered processing, preparation, or shipment stages, changes and cancellations may no longer be possible.
Haboki processes orders quickly to provide efficient delivery service. After an order has been prepared or transferred to a shipping carrier, it must continue through the normal delivery process.
If a processed order cannot be cancelled, customers may review available options through our Return & Refund Policy after receiving the order.
Customers should carefully review product selections, quantities, shipping details, and contact information before completing checkout to reduce the need for changes after purchase.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout. This includes the correct name, delivery address, and contact details required for successful delivery.
If you notice an incorrect shipping address after placing your order, contact our support team immediately. We will review whether the address can be updated before shipment processing begins.
Once an order has shipped, we may not be able to change the delivery address. In these situations, customers may need to work directly with the shipping carrier or wait for the package to be returned before additional options can be reviewed.
Haboki is not responsible for delays, failed deliveries, or returned shipments caused by incorrect information provided by the customer during checkout.
Refunds
Approved cancellations may qualify for a refund when the order has not entered processing or shipment preparation.
Refunds are issued using the original payment method used during checkout. Once a refund has been approved, please allow up to 10 business days for the refund to be processed and reflected in your account, depending on your payment provider.
| Refund Situation | Details |
|---|---|
| Approved Cancellation | Refund may be issued if cancellation is accepted before order processing. |
| Processed Order | Orders already prepared or shipped may need to follow the Return & Refund Policy. |
| Refund Method | Refunds are returned to the original payment method. |
Shipping fees and other order-related charges may be handled according to the circumstances of the cancellation or return request.
Replacement Orders
Replacement orders may be considered in situations such as receiving an incorrect item, a damaged product, or a confirmed product issue.
Customers requesting a replacement should contact our support team and provide:
- Order number.
- Description of the issue.
- Photos or supporting information when requested.
Our team will review the request and determine the appropriate solution. Replacement availability may depend on product availability and the details of the request.
Replacement orders are intended for approved situations and are not generally provided for customer preference changes after an order has been processed.
Customer Responsibilities
Customers help ensure smooth order processing by:
- Reviewing all order details before completing checkout.
- Providing accurate shipping and contact information.
- Contacting support quickly when an order issue occurs.
- Providing complete information when requesting changes, cancellations, refunds, or replacements.
- Following return instructions when an order issue requires a return.
Customers should understand that once an order enters processing or shipment preparation, available changes may become limited due to fulfillment timing.
Contact Us
If you need assistance with an order change, cancellation request, shipping update, refund question, or replacement request, please contact our support team.
| Contact Information | Details |
|---|---|
| Support Email | support@haboki.com |
| Support Hours | Monday–Saturday, 8:00 AM–7:00 PM (EST) |
Store Information
| Information | Details |
|---|---|
| Store Name | Haboki |
| Website | haboki.com |
| Business Address | 21 Chestnut Hill Rd, West Hartford, CT 06107-3151, United States |