Frequently Asked Questions

To place an order, browse our available products, select your preferred item options, add the product to your shopping cart, and continue through the checkout process. Customers should review product details, quantities, shipping information, and payment details before completing the purchase.

If you need to update an order, contact our support team as soon as possible. We will review your request and determine whether changes can be made before the order enters processing. Once an order has been processed or shipped, changes may no longer be possible.

Cancellation requests should be submitted as quickly as possible after placing an order. Orders that have already entered processing or shipment preparation may not be eligible for cancellation. Contact support with your order details for assistance.

Yes. After completing your purchase, customers receive an order confirmation containing important order details. Please review the confirmation carefully and contact us if any information appears incorrect.

Haboki accepts PayPal as a payment method. Customers should ensure their payment information is accurate before completing checkout to prevent delays.

Payment failures may occur due to incorrect payment information, account restrictions, verification issues, or temporary payment processing problems. Customers should review their payment details and try again or contact their payment provider if needed.

Payment is processed during checkout after your order information has been submitted. Your order will begin processing after successful payment confirmation.

Haboki ships orders to available delivery locations based on carrier availability and shipping service options provided during checkout.

Orders are typically prepared within 1 business day after payment confirmation. Processing begins according to our normal business schedule.

Estimated transit time is generally 2–6 business days after the order has been processed. Delivery times may vary depending on carrier operations and destination.

Haboki provides shipping at a flat rate of $6.99 per order. Available shipping details are displayed during checkout.

Yes. Once your order has been shipped, tracking information will be provided when available so you can monitor delivery progress.

Tracking updates may take time after shipment confirmation. Carrier systems may require additional processing time before new tracking activity appears.

Orders may be shipped using available carriers such as USPS, UPS, or FedEx depending on shipping requirements and availability.

Customers may request a return within 30 days from the date of receiving their order, provided the item meets the return requirements.

No. Haboki does not charge restocking fees for approved returns.

Approved refunds are processed within 10 business days after the return has been reviewed and accepted.

Customers should contact support regarding size-related concerns. Return eligibility depends on the condition of the item and the return requirements.

Haboki offers apparel products including hoodies, sweatshirts, and T-shirts designed for customers looking for comfortable and stylish clothing options.

Product colors may vary slightly depending on screen settings, lighting conditions, and device displays. We provide product images and descriptions to help customers make informed decisions.

Address changes should be requested immediately after placing an order. Once an order has been processed or shipped, address updates may not be possible.

Customers can contact our support team by email for assistance with orders, products, shipping questions, returns, and other concerns.

Our support team is available Monday–Saturday, 8:00 AM–7:00 PM (EST).