Return & Refund Policy
Last updated: September 2026
At Haboki, customer satisfaction is an important part of our shopping experience. We want every customer to feel confident when purchasing our hoodies, sweatshirts, and T-shirts. This Return & Refund Policy explains our return requirements, refund process, and how we handle different order situations.
Please review the information below carefully before submitting a return request. Following the correct process helps us review your request efficiently and provide the best possible support.
Return Policy
Return Window
Customers may request a return within 30 days from the date the order is delivered. Return requests submitted after this period may not be accepted.
Eligible Items
Items may qualify for a return when they meet all return requirements. Eligible products include:
- Hoodies
- Sweatshirts
- T-Shirts
Returned products must be purchased directly from Haboki and must meet the condition requirements listed below.
Non-Returnable Items
Items that do not meet our return requirements may not be accepted. Products that are worn, washed, altered, damaged after delivery due to customer handling, or returned without approval may be rejected.
Condition Requirements
To qualify for a return, items must:
- Be unused and in original condition.
- Remain free from stains, odors, washing damage, or signs of wear.
- Include original packaging when available.
- Be returned with any included accessories or product materials.
Items received in a condition that prevents resale may not qualify for a refund.
How to Request a Return
To begin a return request, customers should contact our support team with the following information:
- Order number.
- Customer name.
- Reason for the return.
- Photos or additional details when requested.
Customers should wait for return instructions and approval before sending any item back.
Return Approval
All returns require approval before shipment. Once a request has been reviewed, we will provide instructions for completing the return process.
Sending items back without prior approval may delay processing or result in the return being rejected.
Return Address
The return address will be provided after a return request has been reviewed and approved. Customers should not send returns to the store address unless specifically instructed by our support team.
Return Shipping Responsibility
Customers are responsible for return shipping costs unless the return is related to an error caused by Haboki, such as receiving an incorrect item or a confirmed damaged or defective product.
Customers should use a reliable shipping method with tracking when returning items. Haboki is not responsible for return packages that are lost during transportation before they reach our facility.
Inspection
Once a returned item arrives, our team will inspect the product to confirm that it meets the return condition requirements.
The inspection process helps ensure accurate and fair handling of every return request.
Return Processing Time
Return reviews are completed after the returned product has been received and inspected. Customers will receive an update regarding the return outcome after processing is complete.
Refund Policy
Refund Eligibility
Approved returns that meet all requirements may qualify for a refund. Refund approval depends on the condition of the returned product and the reason for the return.
Refund Method
Approved refunds are issued using the original payment method used during checkout.
Refund Timeline
Once a refund has been approved, please allow up to 10 business days for the refund to be processed and reflected in your account, depending on your payment provider.
Original Payment Method
Refunds are returned to the original payment source whenever possible. Customers should verify their account details with their payment provider if a refund does not appear after the stated processing period.
Full Refunds
A full refund may be provided for approved returns that meet our requirements, including eligible products returned within the 30-day return window and received in acceptable condition.
Partial Refunds
Partial refunds may apply when returned items do not fully meet return requirements or when only part of an order qualifies for a refund.
Shipping Fee Refunds
Original shipping fees are generally not refundable unless the return is related to an error caused by Haboki, such as sending an incorrect item or a confirmed product issue.
Special Cases
| Situation | Resolution |
|---|---|
| Wrong Item Received | Contact support with your order details and photos of the item received. We will review the issue and provide the appropriate solution. |
| Damaged Item | Report the issue as soon as possible with photos showing the product condition and packaging. We will evaluate the request and determine the next steps. |
| Defective Item | Customers should provide details and supporting images so our team can review the product concern. |
| Lost Package | Customers should contact us with their order information. We will review available shipping information and assist with the next steps. |
| Missing Item | Customers should notify us promptly if an order arrives incomplete. We will investigate the shipment details and provide assistance. |
| Customer Changed Mind | Returns may be requested within the 30-day return window if the item meets all return condition requirements. Return shipping costs may apply. |
| Wrong Size | Customers may request a return if the item meets return requirements. Customers are responsible for selecting accurate sizing information before ordering. |
| Wrong Address | Customers are responsible for providing accurate shipping information. Orders shipped to an incorrect address may require additional steps before resolution. |
| Order Cancellation | Cancellation requests should be submitted as soon as possible. Orders that have already entered processing or shipment preparation may not be cancelled. |
| Late Return Request | Requests submitted after the 30-day return period may not be accepted. |
| Rejected Returns | Returns may be rejected if items do not meet the required condition, were sent without approval, or fall outside the return timeframe. |
Customer Responsibilities
- Provide accurate order and contact information.
- Request returns within the 30-day return period.
- Follow return instructions provided by our support team.
- Package returned items securely.
- Provide requested photos or information for issue reviews.
- Cover return shipping costs when applicable.
Store Responsibilities
- Provide clear return instructions after approval.
- Review return requests fairly and carefully.
- Inspect returned products before completing refund decisions.
- Process approved refunds within the stated timeframe.
- Assist customers with order issues and delivery concerns.
Contact Information
If you have questions about returns, refunds, or an existing order, please contact our support team.
| Contact | Details |
|---|---|
| Support Email | support@haboki.com |
| Support Hours | Monday–Saturday, 8:00 AM–7:00 PM (EST) |
Store Information
| Information | Details |
|---|---|
| Store Name | Haboki |
| Website | haboki.com |
| Business Address | 21 Chestnut Hill Rd, West Hartford, CT 06107-3151, United States |