Shipping Policy
Last updated: September 2026
We are committed to providing a reliable and transparent shipping experience from the moment your order is placed until it arrives at your delivery address. This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and supported throughout the delivery process. Please review the information below before placing your order.
General Shipping
Our goal is to process and dispatch orders promptly while providing accurate delivery expectations. Every order is carefully prepared before being handed to one of our trusted shipping partners.
| Shipping Information | Details |
|---|---|
| Shipping Destinations | United States only. |
| Shipping Carriers | USPS, UPS, and FedEx. The carrier is selected based on the destination, package size, and operational availability. |
| Order Processing | Orders are reviewed, verified, packed, and prepared for shipment within our handling period. |
| Handling Time | 1 business day. |
| Transit Time | 2–6 business days after shipment. |
| Estimated Delivery Time | Approximately 3–7 business days from the date the order is placed, depending on destination and carrier performance. |
| Shipping Fee | Flat-rate shipping of $6.99 per order. |
| Free Shipping | Free shipping is not currently offered unless stated during a promotional campaign. |
| Business Days | Monday through Friday, excluding observed holidays. |
| Weekends & Holidays | Orders may be placed at any time. Processing and carrier movement do not occur on weekends or holidays. |
Order Cut-Off Time
Our daily processing schedule is based on the following cut-off time:
| Item | Information |
|---|---|
| Cut-Off Time | 5:00 PM (EST) |
| Processing Days | Monday–Friday |
| Timezone | Eastern Standard Time (EST) |
Orders submitted before 5:00 PM (EST) on a business day are typically processed within 1 business day. Orders received after the daily cut-off, on weekends, or on holidays will begin processing on the next available business day.
Order Tracking
Tracking is available for every shipped order.
- Tracking information is sent by email after the order has been shipped.
- The tracking email includes the carrier name and tracking number.
- Customers may monitor shipment progress directly through the carrier's tracking service.
- Tracking information may require 24–48 hours to become active after shipment has been accepted by the carrier.
- Temporary pauses or delayed scan updates may occur while the package is moving between carrier facilities. This does not necessarily indicate that the shipment has been lost.
Lost Packages
If you believe your shipment has been lost during transit, please contact our support team as soon as possible.
- Provide your order number and shipping details.
- We will begin an investigation with the shipping carrier.
- The investigation may require additional information from the customer.
- Once the carrier completes the investigation, we will determine the appropriate resolution based on the outcome, which may include a replacement shipment or another suitable solution.
Damaged Packages
If your package arrives damaged, please notify us within 7 days of delivery.
- Include your order number.
- Provide clear photographs of the damaged item.
- Include photographs of the shipping box and shipping label.
- Retain all packaging materials until the issue has been reviewed.
- After evaluating the information provided, we will determine the most appropriate resolution, such as a replacement or refund when applicable.
Missing Package Marked as Delivered
If the tracking status indicates "Delivered" but you cannot locate your package, we recommend the following steps before contacting us:
- Check around your property, mailbox, porch, garage, or other safe delivery locations.
- Ask household members or neighbors if they accepted the package.
- Contact the shipping carrier for delivery details or GPS confirmation if available.
- If the package still cannot be located, contact our support team for additional assistance.
Incorrect Shipping Address
Customers are responsible for ensuring that the shipping address provided during checkout is complete and accurate.
- Please contact us immediately if an address correction is required.
- Address changes can only be made before the order enters shipment preparation.
- Once an order has shipped, we may not be able to modify the delivery address.
- If a shipment is returned because of an incorrect or incomplete address, we will contact you to arrange reshipment. Additional shipping charges may apply.
Failed Delivery Attempts
Shipping carriers may attempt delivery multiple times depending on their procedures.
- If delivery attempts are unsuccessful, the package may be held at a local carrier facility or returned to the sender.
- If a shipment is returned because delivery could not be completed, we will contact you regarding available reshipment options.
- Additional shipping charges may apply for reshipping returned packages when the failed delivery was not caused by our error.
International Shipping
United States
| Item | Details |
|---|---|
| Shipping Fee | Flat rate $6.99 |
| Handling Time | 1 business day |
| Transit Time | 2–6 business days |
| Carrier | USPS, UPS, FedEx |
| Tracking | Included |
| Delivery Expectations | Most orders arrive within 3–7 business days. |
Canada
We do not currently ship to Canada.
United Kingdom
We do not currently ship to the United Kingdom.
Europe
We do not currently ship to European destinations.
Other Countries
International shipping outside the United States is not available at this time. Orders with delivery addresses outside the United States cannot be processed.
Need Assistance?
If you have any questions regarding shipping, delivery status, order processing, or package issues, our support team is happy to assist.
| Contact Information | Details |
|---|---|
| Support Email | support@haboki.com |
| Support Hours | Monday–Saturday, 8:00 AM–7:00 PM (EST) |
Store Information
| Information | Details |
|---|---|
| Store Name | Haboki |
| Website | haboki.com |
| Business Address | 21 Chestnut Hill Rd, West Hartford, CT 06107-3151, United States |
Return Policy Reminder
If your order is eligible for a return, please review our Return & Refund Policy for complete information regarding return eligibility, return instructions, refund processing timelines, and other important details before submitting a return request.